Return Policy: If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will arrange for a return and, upon inspection of the item, either replace it or issue a refund. Items must be returned in their original packaging. An unboxing video is compulsory for return approval. This helps us to ensure that the returned item is in its original condition and packaging.
Refund Policy: We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your product, you may request a refund within 7 days of receiving your order. To be eligible, the item must be unused and in its original packaging. Refunds will be processed within 7 business days of receiving the returned item.
Exceptions / Non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care products (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we cannot accept returns for remaining stock or gift certificates.
Refunds
We will let you know if the refund has been approved or not. If it is, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.v